Major credit cards, Paypal and Etsy gift cards accepted.
β¦ Please contact us within 12 hours of submitting your purchase if you need to make changes to your order. And if the order has already been started, we cannot accept cancellation or make changes to your order.
β¦ We can not view or change your billing informations since Etsy handles all payment transactions. Etsy keeps your payment information secure, and we never receive your credit card information. For further billing info, please contact Etsy team.
For the gifts, Please leave us a note in the NOTE BOX when you check out so we can include ribbon bow on your package.
Please let us know If you want each item in all separate boxes.
Otherwise, your order will be shipped in one box as layered set.
Items will be shipped via standard USPS First-Class mail in a padded envelop.
(With a delivery confirmation number. however, First-class mail doesn't have Insurance. Insurance is an optional and can be purchased separately by USPS)
Please note that shipping times do NOT include production times.
But we always try to get your order done faster for rush orders.
Our current production time is 2-7 business days*
β’ Regular First-class within U.S. : 2-6 business days
β’ Regular First-class INTERNATIONAL : 1-3 weeks depending on the custom processing
β¦ SHIPPING UPGRADES
You can find shipping upgrades options in the drop bar menu when you check out, and this shipping times do NOT include production times. I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
β’ Within the U.S
β’Priority : 2-3days
β’Express : 1-2 days
β’International Priority : 6-10 Business days
β’Rush International Express : 3-6 business days
β¦ For international customers,
For first-class international, it doesn't show full tracking information once it leaves the states and is still in the process of transiting.
Buyers are responsible for any customs and import taxes that may apply.
We're not responsible for delays due to customs.*
β¦ We can not be held responsible for not receiving when the tracking shows "DELIVERED".
β¦ For any shipping upgrades or questions, Please contact us via Etsy Convo.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact us ASAP if you are unhappy with your purchase*
β¦ NON-Personalized items can be refunded with unused & in the original packaging. Items MUST be sent back in mail within a WEEK of RECEIVING, and please note that shipping charges plus 7% restocking fee can not be refunded.
β¦ Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
β¦ Returns are NOT accepted on PERSONALIZED items, unless mistake is on our side. Because all of our items are created just for you at the time of your purchase, no refunds or exchanges will be accepted. However, if there are any problems with your order please contact us immediately.
β¦ Earrings and Body Chain/Belly chains are non-returnable
β¦ No refund for not-receiving items when the tracking shows "DELIVERED".
β¦ For international customers,
you are responsible for all customs fees, taxes, and duties if occur*
For any additional questions or custom orders please message us β₯
Please leave us your initial, name, words and etc. while check out in the note to seller section.
Standard process time is 2-7 days plus shipping time.
Shipping time for U.S. address :
β€ Firstclass: 2-7 working days
β€ Priority: 2-3 working days
β€ Priority Express: 1-2 working days
Yes, you can choose different shipping methods
such as USPS Priority or USPS Priority Express while
check out for purchase a separate listing for shipping